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Terms & Conditions


Welcome to the plan*t Foods NZ online store.
These Terms & Conditions apply to your use of our website and to purchases made through our online store. By placing an order with us, you agree to these Terms & Conditions. Please read them carefully before placing an order. 

  1. About us
    T​​his website is operated by Plant Foods NZ Limited, trading as plan*t Foods NZ ("plan*t", "we", "us" or "our").
    ​Business address: 109 Works Road, Gate B, Fairton, Ashburton, 7772
    ​​Email: sales@plantfoodsnz.nz, accounts@plantfoodsnz.nz
    ​Phone: +64 27 243 1173, +64 274 500 000​
    We are a New Zealand business supplying plant-based food products.

  2. ​​Ordering from us
     You can place orders through our online store by selecting the products you wish to purchase and completing the checkout process.
    Once your order has been accepted, we will provide you with an order confirmation. 
    Orders close at 1:00 PM on Mondays and Wednesdays. Orders received after the relevant cut-off may be processed on the next available dispatch cycle.
    When you place an order, you are making an offer to purchase the products selected by you. Your order is not accepted until we have confirmed it. We may contact you if there is a problem with your order, including an issue with product availability, pricing, payment or delivery. 
    Order Value, Packaging and Shipping Charges: We work hard to deliver you the best value we can. Keeping your product cold and delivering it overnight does come at a cost. The more you purchase the less the Shipping and packaging costs, purchase more than $81.00 excl GST of product and the packaging and shipping is free and its kinder it is on the planet - thanks for considering this when you purchase.  

    Product Order Value (Excl GST)

    Packaging & Delivery Charges (Excl GST) - Overnight

    $ 0 - $ 20

    $ 24.35

    $ 21 - $ 30

    $ 21.74

    $ 31 - $ 40

    $ 17.39

    $ 41 - $ 60

    $ 13.04

    $ 61 - $ 80

    $ 6.52

    $ 81 & Above

    Free

    We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, a pricing or product information error has occurred, or we reasonably believe an order has been placed in error or for fraudulent purposes.  
    If we cancel an order after payment has been made, we will refund the amount paid for the cancelled products, unless we are required to provide another remedy under applicable New Zealand consumer law.  

  3. Product Availability
    We do our best to keep product information, pricing and availability on our website accurate and up to date.
    However, products may occasionally become unavailable or sell out. If a product you have ordered is unavailable, we will contact you and, where appropriate, offer a replacement, amendment or refund.  
    Product images are provided for illustration and may not always exactly reflect the product supplied. 

  4. Prices and Payment​
    All prices displayed on our website are in **New Zealand dollars (NZD)** and include GST where applicable. 
    Prices may change from time to time. The price that applies to your order is the price displayed at checkout when you place your order, subject to correction of genuine pricing errors.  
    Order Value, Packaging and Shipping Charges: We work hard to deliver you the best value we can. Keeping your product cold and delivering it overnight does come at a cost. The more you purchase the less the Shipping and packaging costs, purchase more than $81.00 of product and the packaging and shipping is free and its kinder it is on the planet - thanks for considering this when you purchase. See freight table in section 2
    Payment must be completed using one of the payment methods available at checkout.  
    We do not store your full payment card details on our website. Payment information is processed through the relevant payment provider.  
      
  5. Delivery
    We currently deliver to mainland New Zealand addresses only (North and South Islands) and only ship to urban address to make sure you receive our products nice and cold.   
    Some locations, including rural locations, Great Barrier Island, Waiheke Island and the Chatham Islands, are outside our delivery network.  
    Delivery options, costs and estimated delivery timeframes are shown at checkout. 
    Orders ship frozen in using specialized insulation and ice packs to keep the products cold during transport and may arrive completely solid or partially/fully thawed. They are safe to consume and store as long as they are cold to the touch.  
    a)  In the Freezer: Stored frozen, they keep safely until the best-before date printed on the packaging. Use within 24 hours of defrosting.  
    b)   In the Fridge: Stored chilled they keep safely for up to 5 days.  
     Orders are dispatched on Mondays and Wednesdays, excluding public holidays. We aim to deliver orders on the next working day after dispatch. Business deliveries are targeted by 12:00 PM, and residential deliveries are targeted by the end of the day. Delivery timeframes are estimates and may occasionally be affected by courier delays, weather, public holidays or other matters outside our reasonable control. 
     **Your delivery details.** Please give us a complete, accurate delivery address and a phone number for the courier. Choose an address where someone can receive your order on the delivery day (a workplace is often a good option). Please avoid "authority to leave" unless the parcel will be left somewhere cool and out of the sun, as we cannot guarantee the temperature of an order once it has been left unattended. 
    If your order has not arrived by the expected delivery time, or if the core temperature of the product is above 5°C or feels warm to the touch, do not eat it and  please contact us as soon as possible. 
    If a delivery cannot be completed because the address was incorrect or incomplete, or nobody was available to receive it, we may not be able to redeliver because chilled food cannot safely be held for long. We will talk through your options with you, which may include re-sending the order at your cost. 
    Nothing in this section limits your rights under New Zealand consumer law. 

  6. Food products, ingredients and allergens
    We provide product information, including ingredient and allergen information, on our website and/or product packaging.
    Please check the product packaging and current product information before consuming a product, particularly if you have a food allergy or intolerance. 
    Ingredients and formulations may change from time to time. The information on the product packaging supplied with your order should be treated as the most current information for that product.  
    If you have a specific allergy or dietary requirement and are unsure whether a product is suitable for you, please contact us before placing your order.  
    Our products are perishable and must be kept frozen. Please follow the frozen storage instructions on the product packaging and check the use-by date before consuming. Once defrosted keep refrigerated and consume within 5 days.  
    Some products are ready to eat once thawed, while others require cooking before consumption. Cooking and preparation instructions are available on our website where required. Please ensure products are prepared and cooked appropriately before eating. Do not eat any product that is past its use-by date or that looks or smells unusual.  

  7. Receiving your order
     Please check your order as soon as it arrives.  
    Please contact us promptly, ideally on the day of delivery and within [24 HOURS], if:
    a) the products do not feel cold to the touch - see Section 5
    b)  a product is damaged, leaking, or has swollen or open packaging;  
    c)  your order is incorrect or incomplete; or  
    d)  a product otherwise appears unsuitable or unsafe.  
    If you are not sure whether a product is safe, please do not eat it. Please give us your order number and, where possible, photographs of the products, packaging and shipping box. For food safety reasons, please keep the relevant product and packaging where possible until we have told you what to do.
    Reporting quickly helps us investigate and matters for food safety, but it does not limit your rights under New Zealand consumer law. We will work with you to resolve genuine issues with your order. 

  8. Returns, refunds and your rights
    Because our products are food products, we generally cannot accept returns simply because you have changed your mind, unless we agree otherwise or are required to do so by law. 
    However, this does not affect your rights under the **New Zealand Consumer Guarantees Act 1993**, including where a product is faulty, unsafe, damaged, not of acceptable quality, does not match its description, or is not fit for a particular purpose.  
    Where you are entitled to a remedy under applicable New Zealand consumer law, we will provide the appropriate remedy, which may include a replacement or refund.
    If your order does not arrive cold to the touch, or is otherwise unsafe to eat because of the delivery, please contact us and we will provide the appropriate remedy, which may include a replacement or refund.  
    Nothing in these Terms & Conditions is intended to limit or exclude any rights or remedies you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.  
    For returns or refund enquiries, please contact us at:  
    **[sales@plantfoodsnz.nz]**   

  9. Promotions and discount codes
     From time to time, we may offer promotions, discount codes, competitions or other special offers.  
    Only one discount code may be used per order. 
    Unless otherwise stated, promotional offers:  
    a)  cannot be exchanged for cash; 
    b)  cannot be combined with other offers;  
    c)  may be subject to additional terms;  
    d)  are subject to availability; and  
    e) may be withdrawn or changed where reasonably necessary.  
    Any specific terms applying to a promotion or competition will take precedence over these general Terms & Conditions to the extent of any inconsistency.  

  10. Gift cards and promotional credits
    Where we offer gift cards, vouchers or promotional credits, any specific terms applying to those products will be provided at the time of purchase or issue. 
    Gift cards and promotional credits cannot be redeemed for cash unless required by law.

  11. Website use
    You agree to use our website lawfully and responsibly. 
    You must not:
    a) use the website for fraudulent or unlawful purposes;
    b)  attempt to gain unauthorized access to our systems; 
    c)  introduce viruses, malware or other harmful code; 
    d)  interfere with the operation or security of the website; 
    e)  scrape or systematically copy website content without our permission; or 
    f)  submit information that is false, misleading, defamatory or unlawful. 
    We may restrict or suspend access to the website where reasonably necessary to protect our website, our business or other users.   

  12. Website content and intellectual property
    The content on our website, including our branding, logos, product names, photographs, graphics, text, recipes and other original material, belongs to Plant Foods NZ or is used with permission.  
     You may view and use the website for your personal or legitimate business purposes, but you must not reproduce, modify, distribute, sell or commercially exploit our content without our prior written permission.  

  13. Customer feedback and submissions
    If you voluntarily send us feedback, reviews, photographs, recipes, suggestions or other material relating to our products, we may use that material to improve our products and business. We will only use customer content for promotional purposes where we have the permissions required by applicable privacy and intellectual property laws.  
    If we wish to use your content in a particular promotional campaign or in a way that requires your specific permission, we may contact you for permission before doing so.  
    Please do not send us confidential information or material that belongs to another person.  

  14. Privacy
    Any personal information you provide to us, including information provided when creating an account, placing an order or subscribing to marketing communications, will be handled in accordance with our Privacy Policy.  
    Our Privacy Policy explains what information we collect, why we collect it and how we use and protect it.

  15. Third-party services
    Our website may use third-party services, including payment providers, delivery providers, analytics services and other technology providers. 
    Those services may have their own terms and privacy policies. 
    We are not responsible for services operated independently by third parties, except to the extent required by New Zealand law.

  16. Website availability and errors
    We aim to keep our website available and information accurate, but we cannot guarantee that the website will always be available or free from errors. 
    Occasionally, information on our website may contain an error relating to a product, price, promotion, availability or delivery information. 
    Where a genuine error occurs, we may correct the information and, where appropriate, contact you before processing the affected order. 
    Nothing in this section limits your rights under applicable New Zealand consumer law.

  17. Events outside our reasonable control
    We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as natural disasters, extreme weather, transport disruption, power or telecommunications failures, industrial action or other unforeseen events.  
    Where such an event affects your order, we will take reasonable steps to communicate with you and minimise the impact.  
    This does not affect what we will do under sections 5 and 8 if a delay means your chilled order is no longer safe to eat.  
    ​
  18. Changes to these Terms & Conditions
    We may update these Terms & Conditions from time to time. 
    The latest version will be published on this page and will apply to future use of our website and future orders. 
    The Terms & Conditions that apply to your order are the version in effect when you place that order.

  19. New Zealand law
    These Terms and Conditions are governed by the laws of New Zealand, and the courts of New Zealand will have non-exclusive jurisdiction over any dispute relating to them. 
    Any dispute will be dealt with in accordance with applicable New Zealand law.  
    Nothing in these Terms & Conditions limits any rights you have under New Zealand consumer protection legislation.

  20. Contact us
    If you have a question about these Terms & Conditions, your order, a product or a delivery, please contact us:  
    Plant Foods NZ Limited
    sales@plantfoodsnz.nz
    109 Works Road, Fairton, Ashburton, 7772
    Ph: +64 27 243 1173

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